Hopestone Advisory Pvt. Ltd. recognizes the crucial role of effective customer support and has expanded its services to include a wide range of contact solutions, such as call center services and Interactive Voice Response Systems (IVRS). Headquartered in Sector 82, Mohali, Hopestone operates a substantial 100-seater call center dedicated to managing the Paytm Postpaid Collection Process. This facility handles all collection buckets, including Live Bucket and Buckets 1 through 5, and is responsible for the recovery processes related to personal loans and merchant lending.

In addition to its Mohali center, Hopestone has a branch office in Hamirpur (Bani, Barsar, Himachal Pradesh), where it manages the Paytm Email Process and Retention Process. This branch focuses on inbound customer support via email and chat, addressing a variety of customer inquiries related to savings accounts, wallets, user accounts, tolls, Know Your Customer (KYC) processes, and other related services. The team at this branch ensures high-quality service delivery by efficiently handling requests, transactions, KYC updates, statements, changes, investments, and complaints with professionalism.

Under the leadership of Mr. Varun Singla, Hopestone has excelled in delivering technology-driven, customized pre- and post-lending solutions. The company has broadened its service portfolio to include Debt Collection, Verification & Investigations, Document Verification, Data Entry & Management, Field Investigations, Risk/Fraud Control Unit, Contact/Call Center Solutions (BPO), Transcription & Copywriting, Information Technology, Video Verifications, and Background Verification (BGV). These services are designed to help organizations focus on their core business activities while enhancing operational efficiency and profitability. Mr. Singla’s vision and strategic guidance have been instrumental in positioning Hopestone as a leading provider of contact center solutions and credit risk management services.

Hopestone’s commitment to ethical business practices and corporate social responsibility further cements its reputation as an industry leader. The company’s expansion into these diverse service domains reflects its dedication to providing comprehensive support to its clients.

Mr. Varun Singla, the founder of Hopestone Advisory Pvt. Ltd., is a visionary entrepreneur with over 18 years of extensive experience in banking support services. His expertise encompasses CPA operations, soft and hard collections for banks and Non-Banking Financial Companies (NBFCs), and corporate support services. Known for his exceptional problem-solving skills and forward-thinking approach to business expansion, Mr. Singla has consistently demonstrated strong leadership qualities. His ability to drive teams toward achieving strategic objectives is complemented by his deep industry knowledge and entrepreneurial acumen.

Under Mr. Singla’s leadership, Hopestone Advisory Pvt. Ltd. continues to set the standard for excellence in call center services and credit risk management. His commitment to innovation and operational excellence ensures that Hopestone remains a trusted partner for banks, financial institutions, and government entities, reinforcing its position as a leader in the industry.